Terms and Conditions

Welcome to Defenda!

Effective Date: [1/3/2025]

Welcome to Defenda (https://defenda.in). These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

Defenda is a brand providing high-quality mobile accessories, including screen protectors, cases, wireless chargers, power banks, and Bluetooth earphones. Our goal is to combine protection, style, functionality, affordability, and sustainability.

2. Use of Website

• You must be at least 18 years of age or access the site under the supervision of a legal guardian.

• You agree to use the website only for lawful purposes and not to engage in any activity that interferes with or disrupts the website.

3. Products and Services

• All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order, or divide up orders.

• Prices for our products are subject to change without notice.

• We strive for accuracy, but product descriptions, images, pricing, and availability may occasionally contain errors. We reserve the right to correct any such errors without liability.

4. Order & Payment

• Orders placed on Defenda.in are subject to acceptance and availability.

• Payment must be made through the available secure payment options.

• We reserve the right to cancel or refuse any order at our sole discretion.

• Customers are strictly required to record a full, uncut video while opening the sealed package. The video must clearly show the package label, the unboxing process, and the condition of the product.

• Without a proper unboxing video, no refund, replacement, or return request will be entertained in case of a damaged or defective product. This is for both your and our protection against shipping mishandling or fraud.

5. Shipping and Delivery

• We aim to ship orders promptly, and shipping times may vary depending on location and availability.

• We are not liable for delays in shipping due to circumstances beyond our control.

6. Returns and Refunds

• We offer a [insert number, e.g., 7-day] return policy for defective or damaged products. To be eligible for a return, items must be unused and in their original packaging.

• Refunds will be processed after inspecting the returned product and verifying the submitted unboxing video. For detailed information, refer to our Return & Refund Policy.

7. Limitation of Liability

• Defenda shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

8. User Accounts

• You are responsible for maintaining the confidentiality of your account and password.

• Defenda reserves the right to suspend or terminate accounts found violating our policies.

9. Privacy Policy

Your use of our site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated effective date.